Teaching Faculties
Dr. Amit Kumar
Assistant Professor (Sr. Scale) Department of Business Administration
- amit.kumar@jaipur.manipal.edu
- Ph.D Jaypee University of Information Technology 2023
- MBA Himachal Pradesh University 2011
- B.Com Himachal Pradesh University 2007
- Marketing
- Consumer Behavior
- Course Coordinator- BBA 5th Sem
- Public Relation & Event Management
- A. Kumar, Influence of customer contact employees (CCEs) competencies on their service recovery performance: A moderated-mediation approach, Global Knowledge, Memory and Communication, Ahead-of-print, July. 2024, doi: https://doi.org/10.1108/GKMC-11-2023-0419 ((SCOPUS, WOS-ESCI, ABDC-B)
- A. Kumar and A. Kaur, Indian consumers tendency to exit amidst a complaint: A SEM approach, Int. J. of Management Practice, vol. 17, no. 1, pp. 19-50, 2024, DOI: 10.1504/IJMP.2024.135189 (SCOPUS)
- Y. Azad and A. Kumar, Ethics and Artificial Intelligence: A Theoretical Framework for Ethical Decision Making in the Digital Era, Digital Technologies, Ethics, and Decentralization in the Digital Era, 2024, DOI: 10.4018/979-8-3693-1762-4.ch012. (SCOPUS)
- A. Kumar and A. Kaur, Predicting complaint voicing or exit amidst Indian consumers: A CHAID analysis, J. of Adv. In Management Research, vol. 20, no. 1, pp. 55-78, Jan. 2023, DOI: 10.1108/JAMR-03-2022-0054 (SCOPUS, WOS-ESCI)
- A. Kumar and A.Kaur, A Multivariate Analysis on Employee Competencies, International Conference on Multimedia, Signal Processing and Communication Technologies (IMPACT-2022), Feb. 2023, DOI: 10.1109/IMPACT55510.2022.10029153. (SCOPUS and WOS)
